Refund Policy
Last updated: August 2026
BiliVPN provides clear refund rules for its network acceleration subscription service. A full, no-questions-asked refund may be requested within 7 days of the first payment. Applicants do not need to explain their personal usage, but must provide enough information to verify the account and order. This policy explains the refund window, exceptional-use checks, processing steps, and return routes for different payment methods.
Refund Window and Eligibility
The refund window starts when the first payment order is completed. If a request is submitted within 7 days of the first payment and the order and account can be verified normally, a full, no-questions-asked refund may be requested under this policy. Submission time is based on the creation time recorded by the ticket system. Review or payment-channel processing after the window closes does not affect a request submitted on time.
The no-questions-asked refund applies to the first payment on the same account. Renewals, price differences from plan upgrades, and subsequently purchased subscriptions or data packages are not part of the first payment order and cannot use this refund window again. Data resets monthly from the activation date, while an upgrade price difference is converted into the remaining days. Confirm the required data allowance and remaining service period before upgrading.
Exclusions and Cases Requiring Verification
A request may not be processed if it is submitted after the refund window, lacks verifiable order information, or involves funds already reversed, charged back, or returned by the payment channel. Accounts that violate the usage terms, resell account benefits, disrupt service operation, or use the subscription for prohibited activities are not covered by the no-questions-asked refund commitment. Detailed handling is also subject to the Terms of Use.
Routine testing of international routes, switching devices, or comparing access performance does not by itself justify rejecting a refund. If an account is repeatedly created to seek refunds, plan data is heavily consumed within a short period before a request, usage is clearly excessive, or a data package has already been fully used, BiliVPN will verify the case against order and usage records. Because this policy sets no publicly fixed data threshold, decisions will not rely on temporary numerical standards added outside this page.
Request Process and Required Information
Submit refund requests through the support ticket entry in the user panel. After signing in to the relevant account, select the billing or refund category and state that a refund is requested. An email address is not required for the request; account registration also requires no email address, and a username and password are sufficient.
The ticket should include the username, the order identifier to be refunded, the original payment method, and payment records that help locate the transaction. A no-questions-asked refund does not require an explanation of usage. If the order status is unusual, support may request additional verification materials directly related to that transaction. Do not submit your password, complete payment credentials, or sensitive information unrelated to the refund.
Original Payment Returns and Settlement Time
After a refund is approved, the funds are generally returned through the original payment route. Orders paid with Alipay are returned through the original Alipay transaction route, while WeChat Pay orders are returned through the original WeChat Pay transaction route. If the payment channel cannot complete the original route because of transaction status, account restrictions, or settlement rules, BiliVPN will explain the available option in the original ticket and continue after the applicant confirms.
The time for funds to arrive after submission depends on the payment channel and cannot be assigned a single date. There may be a settlement gap between a platform showing the refund as complete and the funds becoming available. If the status is delayed, add the order record to the original ticket rather than creating another request for the same order.
USDT and Special Payment Statuses
USDT transactions rely on on-chain records and cannot be automatically reversed by the payment platform after completion. Requests paid with USDT follow the same refund window, but the ticket must include the original transaction record and verifiable receiving information. Once the details are confirmed, the refund is handled according to the approved original order payment record.
On-chain confirmation, address format, and network status may affect processing time, so USDT refunds are not promised to settle on the same schedule as Alipay or WeChat Pay. If the submitted information cannot be verified, processing will pause and the original ticket will request additional details. For every payment method, the order record, payment status, and ticket decision determine the final refund result.